Your Questions, Our Answers: Everything You Need to Know
Services Overview
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What specific types of creative services does Expandable offer, and how can they benefit my business?
At Expandable, we focus on four key services: graphic design, video editing, photography editing, audio production, and 2D & 3D animation. If you need something beyond that, we can source the right service for you. Our approach is highly adaptable—we work within your budget and needs, helping you save both time and money.
Is it possible to integrate multiple services, like graphic design and video editing, within a single project scope?
Absolutely! We can combine multiple services based on what your project requires, whether it’s one service or all four at once. If there’s a service that we don’t currently offer but is essential for your project, we’ll source the right solution for you. In our Monthly Retainer model, you’ll have access to services like graphic design, video and photography editing, and 2D animation (3D animation may have additional costs depending on project complexity).
Pricing & Packages
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How do you structure the pricing for your services, and what factors influence the cost?
Our pricing depends on which package you choose. The Monthly Retainer has a fixed cost, while project-based pricing varies depending on the size and scope of the project, the time required, and its complexity.
What’s included in the monthly retainer package, and how does it differ from project-based pricing?
Here’s a quick breakdown of the two options:
- Monthly Retainer: Ideal for companies that may need additional support when their teams are overloaded or need extra hands to manage day-to-day operations.
- Project-Based: Tailored to companies with specific projects in mind. These can range from small, short-term projects to more complex, longer-term initiatives, depending on your business needs.
Process & Timelines
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Can you walk me through the entire project process from initial consultation to final delivery?
At Expandable, we aim to make onboarding quick and efficient. Our process is straightforward: first, you choose the service model that best suits your needs. Then, we have a brief call to discuss your project scope, needs, and budget. After that, we provide you with a personalized quote for approval. Once everything’s set, we hold a kickoff meeting to gather your brand details, and from there, we begin working on your project.
What is the standard timeline for completing a project, and how do you manage deadlines?
We don’t have a fixed standard timeline since each project varies in scope and complexity. After the quote is approved, we hold a second meeting where we agree on the deadlines for each phase of the project. This allows us to align expectations and manage the project efficiently.
Customization & Flexibility
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How customizable are the services offered by Expandable, and can they be tailored to fit unique project requirements?
Our services are highly customizable. You let us know your needs and project scope, and we tailor everything to provide the best possible solution for your business. Whether you need something as simple as graphic design or as complex as full audio production, we adapt to meet your unique requirements. The only service package with a fixed structure is the Monthly Retainer, which includes access to graphic design, video and photo editing, and 2D animation (3D animation may involve additional costs based on complexity).
How adaptable are your service packages in terms of hours, resources, and the level of services provided?
Our packages are very flexible. Each project has its own requirements and budget, and we take pride in offering solutions that fit within those parameters. We provide access to top-tier creatives who will work on your projects, and the amount of hours and resources dedicated will depend on the specific needs and scope of your project.